Refund policy

Returns, Exchange and Refund Policy

General Terms

At SixEight, we are committed to delivering products that meet our highest standards of quality. If your order is not quite right, we're here to assist you.

We may update this policy periodically. Please review the latest version before requesting a return, refund, or cancellation on sixeight.co.in

Returns can only be initiated once the order is marked as delivered.

Return Eligibility

Returns are accepted within 7 days of delivery if:

The size/fit is not suitable
You received a damaged or defective product
You received the wrong item

Non-Returnable Items

The following products are strictly non-returnable and non-refundable:

Mystery Box items

Conditions for Return Approval

To qualify for a return, the following conditions must be met:

A return request must be submitted within 7 days of the date of delivery.
The product must be unused, unworn, unwashed, and returned in its original condition.
All original tags, packaging, and accompanying accessories must be intact.
The item must be free from stains, perfume, deodorant marks, alterations, damage, or any other signs of use.
Mystery Boxes and Gift Cards are not eligible for returns.

SixEight reserves the right to reject any return request that does not comply with the above eligibility criteria.

Return Processing Fee

A ₹200 return processing fee will be deducted from the value of every approved return. This amount covers the cost of reverse shipping and handling.

Refunds

Approved returns are refunded exclusively in the form of SixEight Store Credit.

Your Store Credit:

Will be issued for the value of the returned product after deduction of the ₹200 return processing fee.
May be redeemed against any product available on our website.
Will remain valid for 12 months from the date of issue.

Store Credit will be issued only after the returned product has been received and successfully passed our quality inspection.

Exchanges

We currently do not offer direct exchanges.

If you require a different size, or a different product you may place a return request for your existing order. Once the returned product has successfully passed our quality inspection, Store Credit will be issued (after deduction of the applicable return processing fee). The Store Credit may then be used to place a new order for your preferred size, subject to product availability.

How to Request a Return

To initiate a return, please contact our Customer Support team with your Order Number and the reason for your return through any of the following channels:

Email: crew@sixeight.co.in

WhatsApp: +91 95947 79126