RETURN & EXCHANGE POLICY
General Terms
We may update this policy periodically. Please review the latest version before requesting a return, refund, or cancellation on sixeight.co.in.
We currently do not offer direct exchanges.
If you'd like a different size, please follow these steps:
- Submit a return request for the original item
- Once approved, return the item in its original condition
- Place a new order for the correct size
This ensures faster processing and better stock availability.
Return Window
- Returns can be requested within 7 days of delivery.
- Items must be unused, in their original condition, with all tags attached.
- Items purchased on sale and Mystery Box purchases (including domestic & international orders) are final and cannot be returned.
- International orders are not eligible for returns under any circumstances.
Return & Refund Process
1. Initiate a return or exchange via our portal.
2. Our courier partner will attempt pickup in 1–5 days.
3. Once the product passes our inspection process, we will issue a refund to the original payment method.
4. Refunds take 7–9 working days after inspection approval.
5. A return shipping fee of INR 200 applies unless the return is due to a damaged or incorrect item.
6. If an order is cancelled after dispatch, a refund will be processed only after the item is returned and passes our inspection process.
Cancellation Policy
- COD orders can be cancelled before dispatch.
- Prepaid orders cannot be cancelled after confirmation.
- Orders cannot be cancelled once shipped.
- Repeated cancellations may affect your future orders.
Return Eligibility
Returns are allowed if:
- The size does not fit.
- The product or packaging is damaged.
- The product is defective.
- Accessories or parts are missing.
Conditions for Acceptance
To be eligible for a return, the product must:
- Be unused, unwashed and in its original condition.
- Have all tags, packaging and accessories intact.
- Be free from stains, odours, scratches, tears, or damages.
- be returned as a complete set, if purchased as a set.
Reverse Pickup & Responsibility
- We arrange reverse pickups where available.
- Our courier partner will attempt pickup twice. If unsuccessful, you must ship the item back to our warehouse.
- If the item fails inspection, the return will be rejected.
Need Help?
For any concerns, email us at crew@sixeight.co.in with your name and order ID. We’re available Monday–Friday, 11:00 AM – 7:00 PM IST. Queries are addressed within 24 hours.